Help Center

Where are your items shipped from?

Orders are shipped from our warehouses and suppliers all over the world, we find the best printers in every corner of the world, and work hard to get the best quality and price. 

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry team to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service with in 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.

Customs, Postal Services & Us (T&A Threads) are different entities hence we are not liable for any delays caused by customs or local post services.

Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Shirts: 2-4 business days

Home Decor, Shoes, Boots, Luggage Covers, Hooded Blankets, Blanket, Car Seat Covers, Bedding & Bags: 5-10 business days

Please note: 

It may take up to 24hr for your package to show up in the forwarder's tracking system. 

For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

When can I expect to receive my package?

Every single item on T&A Threads is custom printed just for you, and it will take us 2-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Hoodie Dress, Car Seat Covers & Bags: 2-4 Weeks

Shirts: 1-2 Weeks

International Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blanket, Blanket, Car Seat Covers & Bags: 2-4 Weeks

Shirts: 2-3 Weeks 

*Please see note below for International buyer and duty fees.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

https://www.17track.net/

https://global.cainiao.com/

https://www.usps.com/ (US Customers Only)

http://www.sf-express.com/

For further assistance, please contact our Customer Service.

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

I never received my package, what should I do?

If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 

Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

How do I place an order?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

Can I change my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

What are your Payment Methods?

We accept credit cards (Visa, Master Card, American Express, and Discover), PayPal, Apple Pay, and Google Pay

What is the currency of the store? Can I pay in another currency?

All prices can be shown in local currency depending on which country (GEO IP address) you are localted for you convenience. However, when you check out, you will be billed in EURO. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

You said Free Shipping but I was charged with shipping cost (Discount related concerns)

To avail any discounts and/or free shipping offer, please enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.

I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts. 

Can’t find it? No panic, just contact us and we will help you!

HOW SECURE IS MY PERSONAL INFORMATION?

T&A Threads adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

Feel free to contact our customer support for additional information. 

*Shipping to the following countries may take over 50 days for certain products:

South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.

*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru,  Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*

*Canvas sets can only be shipped to the USA*

What materials does T&A Threads use?

First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.

They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them! 

I’m not sure which size to choose, Can you help?

Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages.

100% satisfaction guarantee?

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.